Fireflies.ai
by Fireflies.ai Inc.
AI meeting assistant with transcription and conversation intelligence.
Score
Score
Our verdict
Fireflies.ai is a comprehensive AI meeting assistant offering transcription in 60+ languages, AI-generated summaries, action items, conversation intelligence, and CRM integration. It supports more platforms than Otter.ai and offers unlimited transcription on paid plans. Best for sales and customer-facing teams. The main caveat is the visible meeting bot and accuracy issues with accents.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
Fireflies.ai goes beyond transcription into conversation intelligence — sentiment analysis, talk-to-listen ratios, topic tracking, and coaching insights make it particularly valuable for sales and customer success teams. Support for 60+ languages vs Otter's 3 is a massive advantage for global teams.
How we tested
Days tested
14 days
Tasks evaluated
- ·Transcription accuracy across languages
- ·Summary quality
- ·Conversation intelligence accuracy
- ·CRM integration
- ·Multi-platform testing
- ·Search functionality
Method
Side-by-side with Otter.ai and Fathom on identical meetings
Reviewer
CBAI Editorial Team
Plans & pricing
Free
Individuals trying meeting transcription
- Core meeting transcription / recap features on Free tier
- 20 one-time AI credits on signup
- Unlimited transcription called out in product positioning for Free vs paid differentiation on credits/exports/integrations
Pro
Individuals and small teams needing more credits and integrations
- $10/mo/user billed annually or $18/mo/user billed monthly
- 20 one-time AI credits on signup
- Meeting & audio file transcription; app & CRM integrations vs Free
- Zapier audio transcription path starting on Pro
- AI credits add-on available for AskFred / AI Skills / etc.
Business
Growing teams needing analytics, API, and video
- $19/mo/user billed annually or $29/mo/user billed monthly
- 30 one-time AI credits per seat (Business KB)
- Everything in Free/Pro plus API access, analytics, private channels, video recording, advanced team features
- AI credits not included in base price for advanced AI actions
Enterprise
Large orgs needing security and volume discounts
- $39 per seat/month billed annually only
- 50 free one-time AI credits on initial signup
- AI credits add-on starting at $5 per user/month
- Volume discounts for 50+ members (contact)
- SSO, HIPAA, private storage, audit logs, dedicated support (per pricing page feature matrix)
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Fireflies.ai | Otter.ai | Fathom |
|---|---|---|---|
| Languages | |||
| 60+ language transcription | |||
| Intelligence | |||
| Conversation intelligence | |||
| CRM | |||
| CRM auto-sync | |||
| Pricing | |||
| Free unlimited transcription | |||
Is it right for you?
Good fit for
Sales teams
Conversation intelligence, CRM auto-sync, and coaching insights help close more deals.
Global teams
60+ language transcription handles multilingual meetings that Otter.ai can't.
Customer success teams
Sentiment analysis and topic tracking identify at-risk accounts from meeting patterns.
Less suited for
Privacy-sensitive meetings
The visible meeting bot can disrupt sensitive client conversations.
Offline meetings
Fireflies is optimized for virtual meetings; in-person recording needs different tools.
Simple note-taking
If you only need basic notes, Otter.ai's simpler interface may be sufficient.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Meeting Transcription
- Sales Call Analysis
- Conversation Intelligence
- Meeting Notes
- CRM Data Entry
- Team Collaboration
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Zoom
- Google Meet
- Microsoft Teams
- Webex
- Dialpad
- Salesforce
- HubSpot
- Slack
- Notion
- Asana
- Trello
- Zapier
- API
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- SOC 2
- GDPR-ready
- SSO/SAML
Details
Category
Price
- Free $0
- Pro $18/seat/mo ($10/seat/mo annual)
- Business $29/seat/mo ($19/seat/mo annual)
- Enterprise $39/seat/mo annual only
- AI credits add-on from $5/user/mo
Free version
Best for
- Automatic meeting recording, transcription, and AI summaries
- CRM auto-update from meeting notes (Salesforce, HubSpot)
- Sales conversation analytics and topic tracking
Frequently asked questions
Fireflies.ai
Productivity & Collaboration
Ready to get started?
Visit the Fireflies.ai website to explore plans and start your free trial.
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