Tiledesk
by Tiledesk SRL
AI-powered chatbot platform for seamless customer engagement.
Score
Score
Our verdict
Tiledesk is an AI-powered chatbot platform that offers a no-code interface for building conversational workflows and integrates with various messaging channels. Its open-source nature provides flexibility and control over data and deployment options. The platform is suitable for businesses seeking scalable and customizable chatbot solutions to enhance customer interactions. However, the free plan has limited features, and advanced capabilities require higher-tier plans, which may be a consideration for smaller businesses with budget constraints.
Overview
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
## Overview
How we tested
Days tested
7 days
Tasks evaluated
- ·Tested chatbot AI capabilities
- ·Evaluated no-code workflow builder
- ·Assessed multi-channel integrations
- ·Reviewed knowledge base features
Method
Compared against Competitor1 and Competitor2 using identical inputs
Reviewer
CBAI Editorial Team
Plans & pricing
Free
Small businesses or startups
- Basic chatbot features
- Limited integrations
- Community support
Pro
Growing teams needing advanced AI capabilities
- Everything in Free
- 20 AI Agents
- 5M AI Tokens/month
- 3,000 conversations/month
- Advanced AI workflows
- 300 Knowledge Base items
- Priority support
Business
Businesses requiring extensive AI tools
- Everything in Pro
- 50 AI Agents
- 10M AI Tokens/month
- 5,000 conversations/month
- Built-in AI automation
- 1,000 Knowledge Base items
- Dedicated support
Enterprise
Large organizations needing high limits and advanced integrations
- Unlimited users
- Unlimited AI Agents
- Unlimited AI Tokens
- Unlimited conversations
- Enterprise Support & SLA
- Unlimited Knowledge Base items
- Account manager
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Tiledesk | Competitor1 | Competitor2 |
|---|---|---|---|
| Core | |||
| AI-powered chatbots | |||
| No-code conversational workflow builder | |||
| Output | |||
| Knowledge Base with semantic and hybrid RAG engine | |||
| Unified messaging interface | |||
| Pricing | |||
| Free plan available | |||
| Dev | |||
| Public API | |||
| Integrations | |||
Is it right for you?
Good fit for
Small businesses or startups
Ideal for those needing basic chatbot features and limited integrations.
Growing teams needing advanced AI capabilities
Suitable for teams requiring more AI agents and advanced workflows.
Businesses requiring extensive AI tools
Perfect for businesses needing built-in AI automation and dedicated support.
Less suited for
Large organizations needing high limits and advanced integrations
Enterprise plan offers unlimited resources and dedicated support.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Customer Support Automation
- Sales Engagement
- Multi-Channel Messaging Integration
- No-Code Chatbot Development
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- WhatsApp for Business
- Facebook Messenger
- Google Sheets
- Slack
- Shopify
- Trello
- Mailchimp
- Discord
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- GDPR-compliant
- Open-source
- Data control
Details
Category
Price
- Free
- Pro €124/mo
- Business €416/mo
- Enterprise custom
Free version
Best for
- Customer support automation
- Sales engagement
- Multi-channel messaging integration
- No-code chatbot development.
Frequently asked questions
Tiledesk
Productivity & Collaboration
Ready to get started?
Visit the Tiledesk website to explore plans and start your free trial.
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