Userlike (AI)
by Userlike GmbH
AI-powered customer service solution for seamless communication.
Score
Score
Our verdict
Userlike is an AI-driven customer service platform that offers live chat, messaging, and automation tools to enhance customer communication. Its multi-channel support and AI Automation Hub make it suitable for businesses of various sizes. However, the free plan's limitations may not suffice for larger teams, and some advanced features require technical expertise to implement effectively.
Overview
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
## Overview
How we score and review tools: How we rank tools · Editorial guidelines
How we tested
Days tested
7 days
Tasks evaluated
- ·Core Sales & CRM workflow test
- ·Pricing and plan evaluation
- ·Feature completeness review
- ·Ease of use and onboarding assessment
Method
Compared against Zendesk and Freshdesk using identical inputs
Reviewer
CBAI Editorial Team
Plans & pricing
Free
Simple chat
- 1 seat
- 200 conversations
Pro
Multi-channel + AI
- Min 3 seats
Enterprise
Enterprise
- Min 5 seats
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Userlike (AI) | Zendesk | Freshdesk |
|---|---|---|---|
| Core | |||
| Live Chat | |||
| AI Automation Hub | |||
| Output | |||
| WhatsApp Integration | |||
| Video Calls & Screen Sharing | |||
| Pricing | |||
| Free plan available | |||
| Dev | |||
| Public API | |||
| Integrations | |||
Is it right for you?
Good fit for
Customer Support Teams
Enhances support efficiency with AI-driven automation and multi-channel messaging.
Sales Departments
Facilitates direct communication with customers through integrated messaging channels.
E-commerce Businesses
Improves customer engagement and satisfaction via seamless chat interactions.
Less suited for
Small Teams
Free plan limited to 1 operator and 1 channel may be restrictive.
Non-technical Users
Advanced features like AI Automation Hub may require technical expertise.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Customer Support
- Sales Communication
- E-commerce Engagement
- Multi-channel Messaging
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Facebook Messenger
- Telegram
- SMS
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- GDPR-compliant
- ISO 27001 certified hosting
Details
Category
Price
- Lime Connect (ex Userlike): Free €0
- Pro from €105/mo monthly or €87/mo annual (min 3 seats)
- Enterprise custom (min 5 seats)
- AI Agent add-on from €99/mo
- AI Copilot from €19/mo per seat. Prices exclude VAT.
Free version
Best for
- Customer support teams
- Sales departments
- E-commerce businesses
- Enterprises requiring multi-channel communication
Frequently asked questions
Userlike (AI)
Sales & CRM
Ready to get started?
Visit the Userlike (AI) website to explore plans and start your free trial.
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