Zapier (AI)
by Zapier, Inc.
AI-first automation across 9,000+ apps.
Score
Score
Our verdict
Zapier’s 2026 platform reframes classic app-to-app automation as AI orchestration. You get AI by Zapier steps with tool calling, plus MCP and an SDK so agents can act safely across 9,000+ integrations. Tables and Forms are now included on all plans, which streamlines building complete, data-backed systems. The Team plan adds SAML SSO and shared connections, while Enterprise layers on observability and stricter controls. Pricing is task-based with clear multipliers for AI model tiers; the core Professional plan remains accessible from $19.99/month. Chatbots and Agents exist as separate add-ons, but their public pages list only annual-billed equivalents, so month-to-month budgeting for add-ons is less transparent. Strengths are breadth of integrations, governed AI action layers, and rapid time-to-value. Weaknesses include potential task overruns on complex, AI-heavy flows and the lack of published monthly pricing for add-ons. Overall, it’s a leading option for teams standardizing AI-powered automations at scale.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
## Overview
How we tested
Days tested
7 days
Tasks evaluated
- ·Built an AI by Zapier step with tool calls and BYO key
- ·Deployed a support chatbot with embedded website widget
- ·Connected Slack, Gmail, Google Sheets in a multi-step Zap
- ·Measured task consumption across model tiers and tools
Method
Compared against Make and Microsoft Power Automate using identical inputs
Reviewer
CBAI Editorial Team
Plans & pricing
Free
Individuals testing AI-powered automations
- 100 tasks/mo
- Two-step Zaps; Tables & Forms included
- Zapier Copilot
- No premium apps or webhooks
Professional
Solo builders needing multi-step workflows
- Multi-step workflows
- Unlimited premium apps + Webhooks
- AI fields; conditional form logic
- Email + live chat support (live chat from 2,000-task tier)
Team
Teams collaborating with shared assets
- 25 users included; shared folders & app connections
- SAML SSO
- Priority support
- Includes Zap workflows, Tables, Forms
Enterprise
Organization-wide deployment & governance
- Unlimited users
- Advanced admin/app controls; annual task limits
- Observability; screen-share support
- Technical Account Manager
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Zapier (AI) | Make | Microsoft Power Automate |
|---|---|---|---|
| Integrations | |||
| 9,000+ app integrations | |||
| AI orchestration | |||
| AI agent-like steps (tools/knowledge) | |||
| AI products | |||
| Native AI chatbot builder | |||
| Developer | |||
| Model Context Protocol (MCP) support | |||
| AI controls | |||
| Bring your own LLM/API key | |||
| Data tools | |||
| No-code Tables and Forms included | |||
Is it right for you?
Good fit for
Operations teams
Standardize processes across apps with auditability and SSO while adding AI steps to enrich, route, and reconcile data.
Support & CX leaders
Deploy AI chatbots quickly and connect them to CRM, ticketing, and knowledge without custom engineering.
RevOps & Marketing
Capture leads with Forms, score and enrich via AI, and sync to downstream tools instantly.
Builders & automation pros
Use MCP/SDK to let agents act safely across 9,000+ integrations with governance.
Less suited for
Heavy real-time event streaming
If you need ultra-low-latency stream processing, Zapier’s task model and polling may be limiting.
Strict on-prem only environments
Zapier is a cloud platform; fully air‑gapped or on‑prem deployments aren’t supported.
Unknown monthly add-on budgets
Chatbots/Agents show annual-billed pricing publicly; if you require monthly-only pricing, it isn’t listed.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- AI customer support chatbot
- Sales ops enrichment and routing
- Marketing lead capture and follow-up
- IT helpdesk triage with agents
- Back-office data clean-up via AI
- Cross-app reporting automation
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Slack
- Google Sheets
- ChatGPT (OpenAI)
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- SOC 2 Type II
- SOC 3
- GDPR-ready
- No training on Enterprise customer content
Details
Category
Price
- Free
- Professional $19.99/mo
- Team $69/mo
- Enterprise custom
- Chatbots Pro — ($13.33/mo billed yearly)
- Chatbots Advanced — ($66.67/mo billed yearly)
- Agents Pro — ($33.33/mo billed yearly)
Free version
Best for
- Building AI-assisted workflows without code
- Deploying internal or customer-facing chatbots
- Letting agents act across SaaS tools
- Centralizing data capture with Forms/Tables
Frequently asked questions
Zapier (AI)
Automation & AI Ops
Ready to get started?
Visit the Zapier (AI) website to explore plans and start your free trial.
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