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Front (AI)

by Front

AI-powered shared inbox for team email and customer communication

by CompareBestAI Team
8.0/10

Score

4.0 out of 5 · our score
Compare
Sales & CRM

Our verdict

Front is a shared inbox platform with AI-powered drafts, message classification, and workflow automation for teams managing email at scale.

Overview

Front is a collaborative customer communication platform that brings email, chat, SMS, and other channels into a shared workspace with automation and analytics. Its AI is additive to a mature collaboration layer, making it especially attractive for support and account-management teams.

Screenshot

Front (AI) product screenshot

Score breakdown

Overall score

8.0/10
Output quality8.0/10
Ease of use8.5/10
Value for money7.0/10
Features & tools8.0/10
API & integrations8.0/10
Support & docs8.0/10

Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.

Expert review

C

CompareBestAI Team

Compare Best AI · Editorial Team

Front transforms shared email addresses (support@, info@, sales@) into collaborative inboxes where teams can assign, discuss, and resolve messages together. It's the leading shared inbox platform, competing with Missive and Hiver.

How we tested

Days tested

14 days

Tasks evaluated

  • ·Shared inbox setup
  • ·AI draft testing
  • ·Automation rules
  • ·Multi-channel configuration
  • ·Analytics review

Method

Compared against Zendesk and Missive for shared inbox

Reviewer

CompareBestAI Team

Plans & pricing

Starter

$19/user/mo/monthly

Small teams

  • Shared inbox
  • Basic rules
  • Internal comments
  • Calendar integration
  • 2-10 users
Most Popular

Growth

$59/user/mo/monthly

Growing teams

  • CRM integration
  • Advanced automation
  • Analytics
  • SLA management
  • Custom channels

Scale

$99/user/mo/monthly

Enterprise

  • AI features
  • Smart rules
  • Enterprise security
  • Custom roles
  • Dedicated support

Pricing may vary by region. Always verify on the vendor's website.

Feature comparison

FeatureFront (AI)ZendeskMissive
Inbox
Shared inbox
AI
AI draft replies
Collaboration
Internal comments
Channels
Multi-channel inbox
Included Partial / add-on Not included

Is it right for you?

Good fit for

Email-heavy teams

Best-in-class shared inbox with collaboration features

Customer operations

Unified inbox for email, SMS, social, and chat

Teams needing accountability

Assignment, SLAs, and performance analytics

Cross-functional teams

Internal comments and @mentions for team discussion

Less suited for

Budget-conscious teams

Full AI features require $99/user/mo Scale plan

Simple support needs

Overkill for single-person inboxes

Ticket-centric workflows

Zendesk is better for traditional helpdesk ticketing

User reviews

4.0

Editorial score

5
48%
4
28%
3
6%
2
4%
1
0%

Distribution is estimated from our editorial score. Verified user reviews coming soon.

Integrations

Reported connectors

Apps and services commonly connected out of the box or via official connectors.

  • ["[\"Salesforce\", \"HubSpot\", \"Jira\", \"Asana\", \"Shopify\", \"Slack\", \"Zapier\", \"Twilio\", \"GitHub\", \"Intercom\"]"]

Details

Category

Sales & CRM

Price

  • $19/user/mo

Free version

No

Best for

  • Shared inbox collaboration
  • customer-facing team workflows
  • high-touch support operations

Frequently asked questions

Front (AI)

Front (AI)

Sales & CRM

Ready to get started?

Visit the Front (AI) website to explore plans and pricing.

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