Crisp Chat
by Crisp IM SAS
All-in-one messaging platform for customer support and marketing.
Score
Score
Our verdict
Crisp combines live chat, chatbot, knowledge base, shared inbox, CRM, and email campaigns in one affordable platform with a generous free plan. It's the best value alternative to Intercom for small businesses. The main caveat is less sophisticated AI than Intercom's Fin and fewer enterprise features than Zendesk.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
Crisp delivers an impressive breadth of features for the price: live chat, chatbot builder, shared inbox, knowledge base, CRM, co-browsing, video calls, and email campaigns — all in one platform. The free plan includes 2 seats with basic chat, making it one of the most accessible customer messaging tools.
How we tested
Days tested
14 days
Tasks evaluated
- ·Live chat setup
- ·Chatbot building
- ·Knowledge base creation
- ·CRM evaluation
- ·Co-browsing testing
- ·Multi-channel inbox workflow
Method
Side-by-side with Intercom and Tidio on identical support scenarios
Reviewer
CBAI Editorial Team
Plans & pricing
Free
Small teams trying live chat
- 2 seats
- Live chat
- Contact form
- Mobile app
- No chatbot
- No knowledge base
- Crisp branding
Pro
Growing teams needing full messaging features
- 4 seats
- Everything in Free
- Chatbot builder
- Audio messages
- Shortcuts (canned responses)
- Automated messages
- No Crisp branding
Unlimited
Teams wanting all features with unlimited seats
- Unlimited seats
- Everything in Pro
- Knowledge base
- CRM
- Co-browsing
- Video calls
- MagicReply AI
- Email campaigns
- Status page
- Analytics
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Crisp Chat | Intercom | Tidio |
|---|---|---|---|
| Features | |||
| Live chat + chatbot + KB + CRM | |||
| Co-browsing | |||
| Video calls in chat | |||
| Pricing | |||
| Free plan (2 seats) | |||
| Per-workspace pricing (not per-seat) | |||
Is it right for you?
Good fit for
Startups
Intercom-level messaging features at a fraction of the cost, with a genuinely useful free plan.
Small businesses
Live chat, chatbot, and knowledge base in one affordable platform without enterprise complexity.
E-commerce stores
Shopify integration with live chat and chatbot helps convert browsers into buyers.
Less suited for
Enterprise support operations
Zendesk and Intercom offer more depth for large, complex support organizations.
AI-first autonomous support
Intercom's Fin AI is far more advanced for autonomous customer resolution.
Teams needing phone support
Zendesk and Freshdesk handle phone, chat, email, and social; Crisp focuses on messaging.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- ["[\"Slack\", \"WordPress\", \"Shopify\", \"WooCommerce\", \"Zapier\", \"Segment\", \"Salesforce\", \"HubSpot\", \"WhatsApp\", \"Messenger\", \"Instagram\", \"Telegram\", \"API\"]"]
Details
Category
Price
- Free (2 seats)
- Pro $25/workspace/mo
- Unlimited $95/workspace/mo
Free version
Best for
- Customer messaging
- shared support inboxes
- chatbot automation
Frequently asked questions
Crisp Chat
Sales & CRM
Ready to get started?
Visit the Crisp Chat website to explore plans and start your free trial.
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