Olark (AI)
by Olark
Simple live chat with AI-powered chatbot and team management
Score
Score
Our verdict
Olark is a straightforward live chat tool with AI chatbot, visitor insights, and CRM integrations for small businesses wanting simple customer communication.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
Olark is a veteran live chat provider that focuses on simplicity. In a market where competitors keep adding features and complexity, Olark stays focused on being the easiest live chat to set up and use.
How we tested
Days tested
7 days
Tasks evaluated
- ·Chat widget setup
- ·CoPilot configuration
- ·CRM integration
- ·Reporting review
Method
Compared against Intercom and Crisp for live chat
Reviewer
CBAI Editorial Team
Plans & pricing
Human-only Live Chat
Teams that only need live human chat
- Full-featured live chat without AI
- Per human agent seat pricing
- Can add AI agent later without reinstalling
Standard AI Website Agent
24/7 AI website chat with unlimited conversations
- Powered by Aiden AI engine
- Unlimited AI conversations (no token/overage fees)
- Automatic FAQ and knowledge updates
- Lead capture and qualification
- Proactive engagement
- White glove support and account management
- One human agent seat included
- Additional human agents +$29/agent/month
Custom
Power users and enterprise needs
- Regional routing and multiple teams
- Advanced integrations
- Custom workflows
- Custom SLAs
- Legal reviews and side letters
- SSO
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Olark (AI) | Intercom | Crisp |
|---|---|---|---|
| Chat | |||
| Simple live chat | |||
| Setup | |||
| 5-minute setup | |||
| AI | |||
| AI chatbot | |||
Is it right for you?
Good fit for
Small businesses
Simple setup with no learning curve
Non-technical teams
Easiest live chat to configure and manage
Website-only support
Focused on doing live chat well without extras
Less suited for
Multi-channel support
No email, social, or SMS support
Knowledge base needs
No built-in help center or FAQ builder
Advanced automation
Limited workflows compared to full-featured platforms
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Live chat
- Lead qualification
- Customer support
- Visitor insights
- Sales chat
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Salesforce
- HubSpot
- Slack
- WordPress
- Shopify
- Zapier
- Mailchimp
- Google Analytics
Details
Category
Price
- Standard AI Website Agent $400/mo billed annually ($4,800/yr) incl. 1 human seat
- extra human seats +$29/agent/mo
- human-only live chat $29/agent/mo
- Custom enterprise packages
Free version
Best for
- Website live chat
- lightweight support workflows
- small-team customer conversations
Frequently asked questions
Olark (AI)
Sales & CRM
Ready to get started?
Visit the Olark (AI) website to explore plans and start your free trial.
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