Tawk.to (AI)
by tawk.to
100% free live chat with AI chatbot, ticketing, and unlimited agents
Score
Score
Our verdict
tawk.to is a completely free live chat platform with unlimited agents, AI chatbot, ticketing, and a knowledge base — no catch, no limits.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
tawk.to is the most generous free live chat platform available. Everything is free: unlimited agents, unlimited chats, ticketing, knowledge base, and AI chatbot. There are no paid tiers that lock away features.
How we tested
Days tested
14 days
Tasks evaluated
- ·Chat widget setup
- ·AI chatbot testing
- ·Ticketing workflow
- ·Knowledge base creation
- ·Agent management
Method
Compared against Intercom and Crisp for live chat
Reviewer
CBAI Editorial Team
Plans & pricing
Live Chat (core)
Unlimited free live chat with branding
- Live chat free forever
- Knowledge Base, Ticketing, Contacts (CRM) free per founder page
- 24×7–365 support
Remove branding
White-label widget
- Remove "Powered by tawk.to" branding
AI Assist
AI chatbot automation
- AI powered chatbot from as little as $29/month
- Forever-free plan for sites with limited chat volume
- Uses Knowledge Base and Shortcut FAQs
Hired Agents
Human agents answering chats for you
- Professionally trained human live agents at $1/hr
Virtual Assistants
Dedicated VA resources
- Dedicated virtual assistants from $7/hr
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Tawk.to (AI) | Intercom | Crisp |
|---|---|---|---|
| Pricing | |||
| 100% free with no limits | |||
| Agents | |||
| Unlimited free agents | |||
| Features | |||
| Chat + ticketing + KB free | |||
Is it right for you?
Good fit for
Budget-conscious businesses
Complete live chat platform at $0/month
Large teams
Unlimited agents — no per-seat costs
Quick setup
Add live chat to any website in minutes
Less suited for
Modern UX expectations
Interface is dated compared to Intercom or Crisp
Advanced automation
Chatbot is basic compared to paid alternatives
Enterprise needs
Limited advanced features and integrations
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Live chat
- Customer support
- AI chatbot
- Ticketing
- Knowledge base
- Visitor monitoring
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- WordPress
- Shopify
- Wix
- Zapier
- Google Analytics
- Slack
- 100+ platforms
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- GDPR-ready
Details
Category
Price
- Core live chat free forever
- remove branding $29/mo
- AI Assist from $29/mo (forever-free AI plan for limited chat volume)
- Hired Agents $1/hr
- Virtual Assistants from $7/hr
Free version
Best for
- website live chat
- basic support automation
- cost-sensitive small business support
Frequently asked questions
Tawk.to (AI)
Sales & CRM
Ready to get started?
Visit the Tawk.to (AI) website to explore plans and start your free trial.
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