LiveChat (AI)
by LiveChat Inc.
Live chat and AI chatbot for customer service and sales.
Score
Score
Our verdict
LiveChat is one of the most established live chat platforms, offering a polished agent interface, AI chatbot (ChatBot.com integration), and comprehensive reporting. Best for customer service teams that handle high chat volumes. The main caveat is per-agent pricing that adds up quickly, and the chatbot requires a separate ChatBot.com subscription.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
LiveChat has been a leader in live chat since 2002, and the experience shows in the polished agent interface, reliability, and enterprise features. The platform handles high-volume chat operations with features like chat routing, agent groups, canned responses, and comprehensive reporting.
How we tested
Days tested
14 days
Tasks evaluated
- ·Chat widget setup
- ·Agent workflow testing
- ·Routing and transfer
- ·Reporting evaluation
- ·ChatBot.com integration
- ·Multi-channel testing
Method
Side-by-side with Intercom and Crisp on identical chat support operations
Reviewer
CBAI Editorial Team
Plans & pricing
Starter
Small business
- Per person, billed annually ($25 monthly)
- 1 user
- Track up to 100 visitors
- 1 recurring campaign
- 60-day chat history
- Text Intelligence
- 24/7/365 support
Team
Full-time support team
- Per person, billed annually ($59 monthly)
- Unlimited users (up to 400)
- Track up to 400 visitors
- Unlimited campaigns and chat history
- Basic reporting
Business
- Per person, billed annually ($89 monthly)
- Track up to 1,000 visitors
- Work scheduler and staffing prediction
- Advanced reporting; SMS and Apple Messages for Business
Enterprise
- White-label widget
- SSO
- HIPAA
- SLAs
- Dedicated onboarding and product expert
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | LiveChat (AI) | Intercom | Crisp |
|---|---|---|---|
| Chat | |||
| Agent interface polish | |||
| Chat routing | |||
| Reporting | |||
| Advanced analytics | |||
| AI | |||
| Integrated AI chatbot | |||
| Pricing | |||
| Per-workspace pricing | |||
Is it right for you?
Good fit for
Customer service teams
The most polished agent interface with routing, canned responses, and comprehensive reporting for high-volume chat.
E-commerce stores
Shopify integration with visitor tracking and proactive chat invitations converts browsers to buyers.
Enterprise support
Reliability, compliance features, and detailed analytics serve enterprise chat operations.
Less suited for
Budget-conscious small teams
Per-agent pricing adds up; Crisp at $25/workspace or Tidio's free plan offer better value for small teams.
AI-first support
ChatBot.com is a separate subscription; Intercom's Fin AI is more integrated and advanced.
All-in-one customer platforms
Intercom and Zendesk offer broader customer engagement beyond just live chat.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Website live chat
- Support inbox
- Proactive campaigns
- AI agent + human handoff
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- HelpDesk ticketing
- Apple Messages for Business
- SMS
- LiveChat Marketplace apps
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- GDPR-ready
- SSO/SAML
Details
Category
Price
- Starter $19/user/mo billed annually ($25 monthly)
- Team $49 ($59 monthly)
- Business $79 ($89 monthly)
- Enterprise Custom. 14-day free trial. Annual ~15% off
Free version
Best for
Support and sales teams using LiveChat.com (listing affiliate URL opens LiveChat, not ChatBot.com-only pricing)
Frequently asked questions
LiveChat (AI)
Productivity & Collaboration
Ready to get started?
Visit the LiveChat (AI) website to explore plans and start your free trial.
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