LiveChat (AI)
by LiveChat Inc.
Live chat and AI chatbot for customer service and sales.
Score
Score
Our verdict
LiveChat is one of the most established live chat platforms, offering a polished agent interface, AI chatbot (ChatBot.com integration), and comprehensive reporting. Best for customer service teams that handle high chat volumes. The main caveat is per-agent pricing that adds up quickly, and the chatbot requires a separate ChatBot.com subscription.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
LiveChat has been a leader in live chat since 2002, and the experience shows in the polished agent interface, reliability, and enterprise features. The platform handles high-volume chat operations with features like chat routing, agent groups, canned responses, and comprehensive reporting.
How we tested
Days tested
14 days
Tasks evaluated
- ·Chat widget setup
- ·Agent workflow testing
- ·Routing and transfer
- ·Reporting evaluation
- ·ChatBot.com integration
- ·Multi-channel testing
Method
Side-by-side with Intercom and Crisp on identical chat support operations
Reviewer
CBAI Editorial Team
Plans & pricing
Starter
Small teams adding live chat
- 60-day chat history
- Basic widget customization
- Ticketing
- Data security
- Limited history
- No routing rules
Team
Growing teams with more chat volume
- Unlimited chat history
- Full customization
- Basic reporting
- Chat routing
- Canned responses
- File sharing
Business
Professional support operations
- Everything in Team
- Advanced reporting
- Agent groups
- Work scheduler
- Staffing prediction
- Apple Messages for Business
Enterprise
Large organizations with custom needs
- Everything in Business
- Dedicated account manager
- Product training
- Security assistance
- HIPAA compliance
- SSO
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | LiveChat (AI) | Intercom | Crisp |
|---|---|---|---|
| Chat | |||
| Agent interface polish | |||
| Chat routing | |||
| Reporting | |||
| Advanced analytics | |||
| AI | |||
| Integrated AI chatbot | |||
| Pricing | |||
| Per-workspace pricing | |||
Is it right for you?
Good fit for
Customer service teams
The most polished agent interface with routing, canned responses, and comprehensive reporting for high-volume chat.
E-commerce stores
Shopify integration with visitor tracking and proactive chat invitations converts browsers to buyers.
Enterprise support
Reliability, compliance features, and detailed analytics serve enterprise chat operations.
Less suited for
Budget-conscious small teams
Per-agent pricing adds up; Crisp at $25/workspace or Tidio's free plan offer better value for small teams.
AI-first support
ChatBot.com is a separate subscription; Intercom's Fin AI is more integrated and advanced.
All-in-one customer platforms
Intercom and Zendesk offer broader customer engagement beyond just live chat.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Live Chat Support
- Sales Chat
- Customer Service
- Lead Generation
- E-Commerce Chat
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Shopify
- WordPress
- Salesforce
- HubSpot
- Zapier
- Mailchimp
- Google Analytics
- Slack
- Facebook Messenger
- ChatBot.com
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- GDPR-ready
- SSO/SAML
Details
Category
Price
- Starter $20/agent/mo
- Team $41/agent/mo
- Business $59/agent/mo
- Enterprise custom
Free version
Best for
- Website live chat for support teams
- Sales conversations and lead qualification
- Service operations with chat analytics
Frequently asked questions
LiveChat (AI)
Productivity & Collaboration
Ready to get started?
Visit the LiveChat (AI) website to explore plans and pricing.
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