Tidio (AI)
by Tidio LLC
AI chat, helpdesk, and automations for SMB support.
Score
Score
Our verdict
Tidio brings together live chat, ticketing, rule-based Flows, and the Lyro AI Agent in one workspace that’s friendly to SMB and ecommerce teams. Setup is quick, the free tier is genuinely usable, and the annual prices are clear: Starter ($24.17/mo billed yearly), Growth ($49.17/mo billed yearly), with monthly equivalents at $29 and $59. Lyro starts at $32.50/mo billed yearly (about $39 monthly) and can be purchased standalone, which is great if you already have a helpdesk. Strengths include a multichannel inbox (email, Instagram, Messenger, WhatsApp), proactive Flows, and Shopify-focused features like in-chat product recommendations. Weaknesses: API access is reserved for Plus, so custom integrations on lower tiers are limited; some capabilities (guaranteed AI resolution rate, pay‑per‑resolution) sit behind Premium. Reporting is solid but not as deep as heavy enterprise suites. Overall, Tidio is a strong value for small teams that want AI deflection without the complexity or cost of bigger platforms.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
## Overview
How we tested
Days tested
7 days
Tasks evaluated
- ·Installed widget and unified inbox on a Shopify dev store
- ·Trained Lyro on FAQ URLs and PDFs; measured resolution
- ·Built 3 Flows for lead capture and cart recovery
- ·Created tickets from email and chat; tested automations
Method
Compared against Intercom and Gorgias using identical inputs
Reviewer
CBAI Editorial Team
Plans & pricing
Free
Testing and very small teams
- 10 seats
- 50 billable conversations/mo
- 100 visitors reached with Flows/mo
- Live chat & Ticketing
- Multichannel inbox (channels connected)
- Lyro: 50 one-off free AI conversations
Starter
Small teams needing core inbox & chat
- Everything in Free
- Live visitors list
- Operating hours
- Basic analytics
- 100 billable conversations/mo included
- 100 Flows visitors/mo
- Lyro: 50 one-off free AI conversations
Growth
Growing teams adding automation
- Everything in Starter
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply & macros
- Live typing preview & viewed pages history
- From 250 billable conversations/mo
Plus
Scaling teams needing SLAs & API
- Everything in Growth
- Premium support & Dedicated Success Manager
- Discounted usage rates
- Departments & Multiproject
- Custom branding
- Ticketing automations
- OpenAPI access
- Custom limits & seats
Premium
High-volume enterprise AI deployment
- Everything in Plus
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution AI billing
- Advanced security & services
Lyro AI Agent
Automating support with AI
- Available standalone
- First 50 AI conversations free (lifetime)
- 50–1,000 AI conversations/mo
- Human handoff
- Knowledge-based responses
Flows
Lead gen and proactive sales automation
- Available standalone
- From 2,000 visitors reached/mo
- Templates & visual builder
- Proactive outreach triggers
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Tidio (AI) | Intercom | Gorgias |
|---|---|---|---|
| AI | |||
| Native AI agent | |||
| Pricing | |||
| Permanent free plan | |||
| Channels | |||
| WhatsApp integration | |||
| Ecommerce | |||
| Shopify integration | |||
| Developers | |||
| API on entry self-serve plan | |||
| AI Billing | |||
| Pay‑per‑resolution option | |||
| Inbox | |||
| Unified email + live chat | |||
Is it right for you?
Good fit for
Ecommerce SMBs
Pairs AI (Lyro) with live chat and ticketing in one place; product recommendations help shoppers find items fast.
Small support teams
Caps billable human conversations while letting Lyro handle common questions to keep response times low.
Multichannel support
Consolidates email, Instagram, Messenger, and WhatsApp in one inbox with automation.
Startups on a budget
Real free tier and low entry pricing make it easy to trial AI before scaling.
Less suited for
API-heavy implementations on a budget
OpenAPI access is listed on Plus, not on lower self‑serve tiers.
Complex, non-retail workflows
Best fit is ecommerce-style support; advanced enterprise workflows may need custom Premium engagement.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Ecommerce support deflection
- Unified multichannel inbox
- Lead capture & cart recovery
- Ticketing automation
- Product recommendations in chat
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Shopify
- Zendesk
- Zapier
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- SOC 2
- GDPR
- CCPA
- TLS encryption
- Data encrypted at rest
Details
Category
Price
- Free
- Starter $29/mo ($24.17/mo billed yearly)
- Growth $59/mo ($49.17/mo billed yearly)
- Plus $300+/mo (usage-based
- annual available via sales)
- Premium custom
- Lyro AI Agent from $39/mo ($32.50/mo billed yearly)
- Flows from $29/mo ($24.17/mo billed yearly)
Free version
Best for
- Ecommerce stores automating FAQs and order checks
- Multichannel support teams unifying chat, email, and social DMs
- Startups trialing AI with a real free tier
Frequently asked questions
Tidio (AI)
Productivity & Collaboration
Ready to get started?
Visit the Tidio (AI) website to explore plans and start your free trial.
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