Tidio (AI)
by Tidio LLC
AI chatbot and live chat for small business customer support.
Score
Score
Our verdict
Tidio is the most accessible live chat and AI chatbot platform for small businesses, with a generous free plan and Lyro AI chatbot that handles customer inquiries autonomously. It excels for e-commerce stores and small businesses that want to automate customer support without enterprise pricing. The main caveat is limited depth compared to Intercom and less scalable for large support operations.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
Tidio targets the small business market that Intercom and Zendesk price out. The platform combines a live chat widget, AI chatbot (Lyro), chatbot flow builder, and helpdesk features in one affordable package.
How we tested
Days tested
14 days
Tasks evaluated
- ·Chat widget setup
- ·Lyro AI training and accuracy
- ·Chatbot flow building
- ·Shopify integration
- ·Mobile app experience
- ·Visitor tracking analytics
Method
Side-by-side with Intercom and Crisp on identical small business support scenarios
Reviewer
CBAI Editorial Team
Plans & pricing
Free
Small websites adding basic live chat
- 50 live chat conversations
- 50 Lyro AI conversations
- Chatbot builder
- Visitor tracking
- Mobile app
- Limited conversations
- Tidio branding
Starter
Growing businesses needing more conversations and features
- 100 live chat conversations
- Analytics
- Live visitor list
- Custom branding
- No Lyro AI upgrade
Growth
Scaling support teams with advanced features
- Up to 2,000 conversations
- Advanced analytics
- Permissions
- Auto-assignment
- Priority support
Lyro AI
Adding AI chatbot to handle support automatically
- 50-500 Lyro conversations
- Learns from FAQ content
- Multi-language support
- Handoff to human agents
- Conversation analytics
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Tidio (AI) | Intercom | Crisp |
|---|---|---|---|
| Chat | |||
| Live chat widget | |||
| AI | |||
| AI chatbot (Lyro) | |||
| Builder | |||
| Chatbot flow builder | |||
| E-Commerce | |||
| Shopify integration | |||
| Pricing | |||
| Free tier with AI | |||
| Under $30/month plan | |||
Is it right for you?
Good fit for
Shopify stores
Native Shopify integration adds live chat and AI support that understands order status and product questions.
Small businesses
Free plan with live chat and AI gets customer support running at zero cost.
Solopreneurs
Lyro AI handles common questions when you're not available, providing 24/7 automated support.
E-commerce
Chatbot flows for abandoned cart recovery, order tracking, and product recommendations increase sales.
Less suited for
Enterprise support operations
Intercom and Zendesk offer more depth for large teams with complex support workflows and SLAs.
High-volume support teams
Conversation limits on all plans restrict scalability; Freshdesk's free plan offers unlimited tickets.
Omnichannel support
Limited channel coverage compared to Zendesk (phone, social, email, chat all unified).
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- ["[\"Shopify\", \"WordPress\", \"WooCommerce\", \"Wix\", \"Squarespace\", \"BigCommerce\", \"Zapier\", \"HubSpot\", \"Mailchimp\", \"Google Analytics\", \"Facebook Messenger\", \"Instagram\"]"]
Details
Category
Price
- Free (50 chats)
- Starter $29/mo
- Growth $59/mo
- Lyro AI add-on $39/mo
Free version
Best for
- Customer support chat and AI self-service
- Ecommerce sales assistance on websites
- SMB helpdesk plus chatbot automation
Frequently asked questions
Tidio (AI)
Productivity & Collaboration
Ready to get started?
Visit the Tidio (AI) website to explore plans and start your free trial.
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