Gorgias
by Gorgias
AI-powered helpdesk built for ecommerce brands
Score
Score
Our verdict
Gorgias is the leading AI helpdesk for Shopify and ecommerce brands, automating up to 60% of support tickets with deep store integration.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CompareBestAI Team
Compare Best AI · Editorial Team
Gorgias has established itself as the go-to customer support platform for ecommerce brands. Its deep integrations with Shopify, BigCommerce, and Magento let agents see order history, tracking info, and customer data right in the ticket sidebar — no tab-switching needed.
How we tested
Days tested
14 days
Tasks evaluated
- ·Shopify integration setup
- ·AI automate configuration
- ·Multi-channel inbox testing
- ·Macro creation
- ·Revenue tracking analysis
Method
Compared against Zendesk and Freshdesk for ecommerce support
Reviewer
CompareBestAI Team
Plans & pricing
Starter
Small stores with low ticket volume
- 50 tickets/mo
- 3 user seats
- Live chat
- Email integration
- Shopify integration
Basic
Growing ecommerce teams
- 300 tickets/mo
- 500 user seats
- All channels
- Macros
- Rules engine
- Customer sidebar
Pro
High-volume brands
- 2,000 tickets/mo
- 500 user seats
- Revenue statistics
- CSAT surveys
- Support performance
- Lite onboarding
Advanced
Enterprise ecommerce
- 5,000 tickets/mo
- 500 user seats
- Custom onboarding
- Dedicated success manager
- Priority support
- Advanced reporting
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Gorgias | Zendesk | Freshdesk |
|---|---|---|---|
| AI | |||
| AI ticket resolution | |||
| Sentiment detection | |||
| Ecommerce | |||
| Shopify deep integration | |||
| Order management in tickets | |||
| Channels | |||
| Omnichannel inbox | |||
| Analytics | |||
| Revenue tracking | |||
Is it right for you?
Good fit for
Shopify stores
Deep native integration with order data and customer profiles
Ecommerce brands
Built specifically for online retail support workflows
High-volume support teams
AI automates repetitive tickets like order status and returns
Multi-channel support
Consolidates email, chat, social, and SMS in one inbox
Less suited for
Non-ecommerce businesses
Platform is optimized for retail — limited value for SaaS or services
Budget-conscious teams
Ticket-based pricing can get expensive at scale
Complex IT helpdesks
Lacks ITIL workflows and asset management features
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- ["[\"[\\\"Shopify\\\", \\\"BigCommerce\\\", \\\"Magento\\\", \\\"WooCommerce\\\", \\\"Klaviyo\\\", \\\"Yotpo\\\", \\\"Recharge\\\", \\\"Attentive\\\", \\\"Slack\\\", \\\"Instagram\\\", \\\"Facebook Messenger\\\"]\"]"]
Details
Category
Price
- $10/mo
Free version
Best for
- Ecommerce customer support
- shopper automation
- AI helpdesk for online stores
Frequently asked questions
Gorgias
Sales & CRM
Ready to get started?
Visit the Gorgias website to explore plans and pricing.
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