Gorgias
by Gorgias
AI-powered helpdesk built for ecommerce brands
Score
Score
Our verdict
Gorgias is the leading AI helpdesk for Shopify and ecommerce brands, automating up to 60% of support tickets with deep store integration.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
Gorgias has established itself as the go-to customer support platform for ecommerce brands. Its deep integrations with Shopify, BigCommerce, and Magento let agents see order history, tracking info, and customer data right in the ticket sidebar — no tab-switching needed.
How we tested
Days tested
14 days
Tasks evaluated
- ·Shopify integration setup
- ·AI automate configuration
- ·Multi-channel inbox testing
- ·Macro creation
- ·Revenue tracking analysis
Method
Compared against Zendesk and Freshdesk for ecommerce support
Reviewer
CBAI Editorial Team
Plans & pricing
Starter
Small brands
- 50 tickets/mo included
- Overage $0.40/ticket
- 30 automated AI interactions/mo included
Basic
Growing brands
- 300 tickets/mo
- Overage $0.40/ticket
- 30 AI interactions/mo included
Pro
Scaling brands
- 2,000 tickets/mo
- Overage $0.36/ticket
- 190 AI interactions/mo included
Advanced
High volume
- 5,000 tickets/mo
- Overage $0.36/ticket
- 530 AI interactions/mo included
AI Agent meter
Usage beyond included automation
- $1.00/interaction on monthly contract
- $1.50 overage above plan allowance
- Counts as helpdesk ticket too
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Gorgias | Zendesk | Freshdesk |
|---|---|---|---|
| AI | |||
| AI ticket resolution | |||
| Sentiment detection | |||
| Ecommerce | |||
| Shopify deep integration | |||
| Order management in tickets | |||
| Channels | |||
| Omnichannel inbox | |||
| Analytics | |||
| Revenue tracking | |||
Is it right for you?
Good fit for
Shopify stores
Deep native integration with order data and customer profiles
Ecommerce brands
Built specifically for online retail support workflows
High-volume support teams
AI automates repetitive tickets like order status and returns
Multi-channel support
Consolidates email, chat, social, and SMS in one inbox
Less suited for
Non-ecommerce businesses
Platform is optimized for retail — limited value for SaaS or services
Budget-conscious teams
Ticket-based pricing can get expensive at scale
Complex IT helpdesks
Lacks ITIL workflows and asset management features
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Shopify
- BigCommerce
- Magento
- WooCommerce
- Klaviyo
- Yotpo
- Recharge
- Attentive
- Slack
- Facebook Messenger
Details
Category
Price
- Helpdesk $10–$750/mo (annual tiers) + AI Agent $0.90–$1.00 per automated interaction.
Free version
Best for
- Ecommerce customer support
- shopper automation
- AI helpdesk for online stores
Frequently asked questions
Gorgias
Sales & CRM
Ready to get started?
Visit the Gorgias website to explore plans and pricing.
Was this page helpful?
Compare Best AI may earn a commission when you click links on this page. This does not influence our editorial scores or recommendations. Advertiser disclosure