Smartsupp (AI)
by Smartsupp
Live chat with AI chatbot, video recordings, and visitor analytics
Score
Score
Our verdict
Smartsupp combines live chat with visitor video recordings and AI chatbot, letting you see exactly how customers interact with your website.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CompareBestAI Team
Compare Best AI · Editorial Team
Smartsupp is a live chat platform that uniquely combines customer messaging with visitor video recordings. This combination lets you see what customers were doing on your site before and during a chat, providing context that pure chat tools miss.
How we tested
Days tested
7 days
Tasks evaluated
- ·Chat widget setup
- ·Video recording testing
- ·AI chatbot configuration
- ·Visitor analytics review
Method
Compared against Crisp and Olark for live chat
Reviewer
CompareBestAI Team
Plans & pricing
Free
Personal sites
- 1 agent
- 50 conversations/mo
- Live chat
- Basic customization
Standard
Small businesses
- 3 agents
- Unlimited conversations
- AI chatbot (Mira)
- Video recordings
- Automated messages
Pro
Growing teams
- Unlimited agents
- Advanced analytics
- Group management
- Lead gen forms
- Priority support
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Smartsupp (AI) | Crisp | Olark |
|---|---|---|---|
| Unique | |||
| Visitor video recordings | |||
| AI | |||
| AI chatbot | |||
| Pricing | |||
| Free plan with chat | |||
Is it right for you?
Good fit for
E-commerce stores
See what customers browsed before starting a chat
Troubleshooting support
Video recordings show exactly where users get stuck
Budget-friendly live chat
Free plan and affordable paid options
Less suited for
Full-featured support
No knowledge base, email marketing, or advanced automation
Enterprise teams
Limited features compared to Intercom or Zendesk
Privacy-strict markets
Video recording may require additional consent in some regions
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Live chat
- Visitor recording
- AI chatbot
- E-commerce support
- Lead generation
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- WordPress
- Shopify
- PrestaShop
- Google Analytics
- Facebook Messenger
- Zapier
- Magento
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- GDPR-ready
Details
Category
Price
- $0/mo
Free version
Best for
- Ecommerce live chat
- AI support bots
- visitor behavior-assisted support
Frequently asked questions
Smartsupp (AI)
Sales & CRM
Ready to get started?
Visit the Smartsupp (AI) website to explore plans and start your free trial.
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