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ClickTools (AI)

ClickTools (AI)

by CallidusCloud (SAP)

Survey and feedback tool integrated with Salesforce CRM

by CompareBestAI Team
6.5/10

Score

3.3 out of 5 · our score
Compare
Sales & CRM

Our verdict

ClickTools is a Salesforce-native survey platform for collecting customer feedback and mapping responses directly to CRM records.

Overview

ClickTools is a customer feedback and data collection platform often used for survey workflows, customer intelligence, and operational response loops. It is more enterprise and services-oriented than self-serve form tools, so pricing is typically handled through direct sales rather than transparent SMB plans.

Screenshot

ClickTools (AI) product screenshot

Score breakdown

Overall score

6.5/10
Output quality6.5/10
Ease of use6.0/10
Value for money6.0/10
Features & tools6.5/10
API & integrations6.0/10
Support & docs6.0/10

Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.

Expert review

C

CompareBestAI Team

Compare Best AI · Editorial Team

ClickTools (now part of SAP via the CallidusCloud acquisition) is a survey and feedback collection tool designed specifically for Salesforce users. It creates surveys that map responses directly to Salesforce objects like contacts, accounts, and cases.

How we tested

Days tested

7 days

Tasks evaluated

  • ·Salesforce integration setup
  • ·Survey creation
  • ·Response mapping
  • ·Text analytics review

Method

Compared against SurveyMonkey and Typeform for CRM integration

Reviewer

CompareBestAI Team

Plans & pricing

Most Popular

Enterprise

Custom

Salesforce-centric organizations

  • Unlimited surveys
  • Salesforce native integration
  • Response mapping
  • Text analytics
  • Custom branding
  • Priority support

Pricing may vary by region. Always verify on the vendor's website.

Feature comparison

FeatureClickTools (AI)SurveyMonkeyTypeform
Integration
Salesforce native
AI
Sentiment analysis
Survey
CRM field mapping
Included Partial / add-on Not included

Is it right for you?

Good fit for

Salesforce-heavy orgs

Native integration maps responses directly to CRM records

Enterprise NPS programs

Automated feedback collection tied to customer accounts

Customer success teams

CSAT surveys that trigger Salesforce workflows

Less suited for

Small teams

Enterprise pricing with no self-serve option

Non-Salesforce users

Value prop is entirely tied to Salesforce integration

Modern UX expectations

Interface feels dated compared to Typeform or SurveyMonkey

User reviews

3.3

Editorial score

5
39%
4
23%
3
11%
2
7%
1
2%

Distribution is estimated from our editorial score. Verified user reviews coming soon.

Use cases

Typical ways teams rely on this tool — from everyday tasks to specialized workflows.

  • NPS surveys
  • CSAT measurement
  • Salesforce feedback loops
  • Customer satisfaction programs
  • Post-purchase surveys

Integrations

Reported connectors

Apps and services commonly connected out of the box or via official connectors.

  • Salesforce
  • SAP CRM
  • Email platforms

Privacy & compliance

Security & data practices

Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.

  • GDPR-ready
  • SSO/SAML

Details

Category

Sales & CRM

Price

  • Contact sales

Free version

false

Best for

  • Customer feedback collection
  • survey operations
  • enterprise response workflows

Frequently asked questions

ClickTools (AI)

ClickTools (AI)

Sales & CRM

Ready to get started?

Visit the ClickTools (AI) website to explore plans and pricing.

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