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Canny (AI)

by Canny

AI-powered customer feedback and roadmap hub.

Reviewed August 2026by CBAI Editorial Team
7.5/10

Score

3.8 out of 5 · our score
Compare
Sales & CRM

Our verdict

Canny has evolved from classic voting boards into an AI-native customer intelligence hub. Autopilot reads sales calls and support tickets, deduplicates requests, and routes them to the right product area—making it far easier to quantify demand and tie features to ARR. The Free plan is generous for early teams (25 tracked users), while Pro at $99/month ($79/month annually) starts you at 100 tracked users and unlocks custom domains, changelog emails, and deep PM integrations like Jira, Linear, and ClickUp. Enterprise buyers should note that SSO and CRM integrations (Salesforce, HubSpot) live on the Business tier. API/webhooks are available, but developer surface area is more pragmatic than expansive. Support is responsive with prioritization on paid plans. Overall, Canny is a strong pick for B2B SaaS teams who want automated capture plus revenue-aware prioritization. If you need native CRM on lower tiers or extensive governance features out of the box, you may look elsewhere.

Overview

Canny is an AI-native customer feedback and product management platform built by Canny. Its Autopilot AI reads sales and support conversations, deduplicates requests, and organizes them by product area with revenue context. Teams use Canny to analyze impact, prioritize on roadmaps, and announce updates via a public changelog.

Screenshot

Canny (AI) product screenshot

Score breakdown

Overall score

7.5/10
Output quality8.0/10
Ease of use8.0/10
Value for money7.0/10
Features & tools8.0/10
API & integrations6.5/10
Support & docs6.5/10

Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.

Expert review

C

CBAI Editorial Team

Compare Best AI · Editorial Team

## Overview

How we tested

Days tested

7 days

Tasks evaluated

  • ·Imported support tickets and auto-captured requests via Autopilot
  • ·Connected Jira and synced roadmap statuses
  • ·Segmented ideas by ARR and deal stage using CRM enrichment
  • ·Published a changelog entry and measured email reach

Method

Compared against Productboard and UserVoice using identical inputs

Reviewer

CBAI Editorial Team

Plans & pricing

Free

$0/month

Early teams testing AI feedback capture

  • 25 tracked users
  • Autopilot AI feedback capture (uncapped)
  • Unlimited feedback, boards, and contributors
  • Up to 5 Owner/Manager admins
  • No custom domain; no changelog emails; limited to Feedback and Notification integrations
Most Popular

Pro

$99/month

Growing SaaS linking feedback to revenue

  • Everything in Free
  • 100+ tracked users (scales by increments)
  • Custom domains and changelog emails
  • Project management integrations (Jira, Linear, ClickUp, Asana, GitHub, Azure DevOps), Zapier & Segment
  • 10 Owner/Manager admins; advanced privacy

Business

Custom

Enterprises needing SSO/CRM and scale

  • Everything in Pro
  • 5,000+ tracked users
  • SSO integrations (Okta, OIDC, Entra ID, OneLogin)
  • CRM integrations (Salesforce, HubSpot)
  • Pay by invoice, security review, remove branding, email whitelabel

Pricing may vary by region. Always verify on the vendor's website.

Feature comparison

FeatureCanny (AI)ProductboardUserVoice
AI Capture
Autopilot auto-captures and deduplicates from sales/support conversations
Calls
Gong/call transcripts integration
CRM
Salesforce integration
HubSpot integration
Portal
Public ideas portal
Plans
Free plan available
Privacy
No training on your data
Included Partial / add-on Not included

Is it right for you?

Good fit for

Product managers

Autopilot reduces manual triage and ties ideas to ARR, improving prioritization speed and accuracy.

Sales teams

Capture deal-blocking requests from calls; connect Salesforce/HubSpot to quantify lost or at-risk revenue.

Customer success

Pull insights from Zendesk/Intercom; notify account owners automatically when features ship.

Startup founders

Start on the Free plan to validate demand; upgrade when tracked users exceed 25.

Less suited for

On‑prem-only environments

Canny is a cloud SaaS; no on‑prem deployment option is listed.

Teams needing CRM on lower tiers

Native CRM integrations (Salesforce, HubSpot) require the Business plan.

User reviews

3.8

Editorial score

5
45%
4
26%
3
8%
2
5%
1
1%

Distribution is estimated from our editorial score. Verified user reviews coming soon.

Use cases

Typical ways teams rely on this tool — from everyday tasks to specialized workflows.

  • Aggregate customer feedback automatically
  • Prioritize features by ARR and deal impact
  • Publish public roadmap and changelog
  • Close the loop with targeted update emails

Integrations

Reported connectors

Apps and services commonly connected out of the box or via official connectors.

  • Jira
  • Salesforce
  • Intercom

Privacy & compliance

Security & data practices

Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.

  • SOC 2 Type 2
  • GDPR
  • CCPA
  • No training on user data

Details

Category

Sales & CRM

Price

  • Free
  • Pro $99/mo ($79/mo billed yearly)
  • Business custom

Free version

Yes

Best for

  • Product teams needing AI feedback capture
  • Sales-led orgs tying requests to CRM deals
  • CS teams consolidating ticket insights
  • Startups validating roadmaps fast

Frequently asked questions

Canny (AI)

Canny (AI)

Sales & CRM

Ready to get started?

Visit the Canny (AI) website to explore plans and start your free trial.

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