Blameless
by FireHydrant (Freshworks Inc.)
SRE incident management, now in FireHydrant.
Score
Score
Our verdict
Blameless is no longer sold on its own; as of 2026 it’s part of FireHydrant, which now sits under Freshworks. The platform covers the full incident lifecycle from Slack/Teams-based response to on-call (Signals), automated runbooks, retrospectives, analytics, and status pages. Pricing is refreshingly clear: a real Free plan for small teams, and Pro at $25 per responder/month billed annually. Enterprise layers on private incidents, SOC 2-friendly controls like audit logs and SCIM, plus FireHydrant’s AI for summaries, meeting transcripts, triage, retros, and follow-ups. Strengths include a smooth chat-first workflow, strong catalog/ownership features, and broad integrations (Jira, ServiceNow, Datadog, Zoom). Weak points: there’s no publicly listed month‑to‑month price, Signals introduces usage-based alert costs, and most AI capabilities are gated to Enterprise. Overall, if you were evaluating Blameless, you should evaluate FireHydrant—the pricing and feature set are competitive for incident-focused teams.
Overview
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
## Overview
How we tested
Days tested
7 days
Tasks evaluated
- ·Declare and manage an incident from Slack with automated runbooks
- ·Configure on-call schedules and escalation policies in Signals
- ·Publish public and private status page updates during an incident
- ·Generate AI-assisted incident summaries and a retrospective
Method
Compared against incident.io and Rootly using identical inputs
Reviewer
CBAI Editorial Team
Plans & pricing
Free
Small teams trying FireHydrant
- Up to 10 responders
- 2 runbooks
- Slack & Teams chatbot
- 1 public status page
- 3 integrations
Pro
Growing teams needing automation and on-call
- Everything in Free
- 5 runbooks
- 1 retrospective template
- Unlimited public status pages
- Service catalog
- 10 custom fields
- 5 integrations
- Signals On-Call: scheduling, unlimited escalation policies, push/Slack/Teams/email notifications; SMS/voice available for purchase
- Unlimited webhooks and alert rules
- SSO
- Standard support
- Billed annually only ($25 per responder/month)
Enterprise
Enterprises needing advanced security and scale
- Everything in Pro
- Viewer licenses
- Unlimited runbooks
- Private incidents
- FireHydrant AI: summaries, meeting transcripts, triage, retros, follow-ups
- Unlimited retrospective templates
- Private status pages
- Incident analytics
- Unlimited custom fields and integrations
- Signals: alert grouping, volume discounting, live call routing, notification policy
- Slack Enterprise Grid
- Data exports, audit logs, SCIM, multiple organizations, SLAs
- Premium support with dedicated CSM & solutions engineer
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Blameless | incident.io | Rootly |
|---|---|---|---|
| Collaboration | |||
| Slack/Teams native incident response | |||
| On-call | |||
| On-call scheduling & escalations | |||
| AI | |||
| AI-generated incident summaries/retros | |||
| Catalog | |||
| Service catalog/ownership mapping | |||
| Status Pages | |||
| Public/private status pages | |||
| Security | |||
| SOC 2 attestation available | |||
| Privacy | |||
| Private incidents | |||
Is it right for you?
Good fit for
SRE/Platform teams
Centralize incident response in Slack/Teams with runbooks and analytics to cut MTTR.
Mid-market engineering orgs
Affordable per-responder pricing with built-in on-call and status pages.
Enterprises with strict security
SOC 2 Type II, SSO/SCIM, audit logs, and private incidents meet governance needs.
Less suited for
Month-to-month buyers
No publicly listed monthly (non-annual) price for Pro.
Teams avoiding usage-based alerting costs
Signals bills by alert volume; SMS/voice notifications are extra add-ons.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Slack/Teams-based incident response
- On-call scheduling and escalations
- AI-assisted incident summaries and retros
- Public and private status pages
- Service catalog and ownership mapping
- Post-incident analytics and follow-ups
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Slack
- Jira Cloud
- ServiceNow
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- SOC 2 Type II
- SAML SSO
- SCIM
Details
Category
Price
- Free
- Pro $25/responder/mo (annual billing only)
- Enterprise custom
Free version
Best for
- Slack- or Teams-centric incident coordination
- Replacing legacy on-call tools
- AI-assisted retrospectives and follow-ups
- Service catalog-driven ownership
Frequently asked questions
Blameless
Developer
Ready to get started?
Visit the Blameless website to explore plans and start your free trial.
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