Opsgenie
by Atlassian
Streamline incident response with Opsgenie's comprehensive alerting and on-call management.
Score
Score
Our verdict
Opsgenie is a robust incident management platform that centralizes alerts and streamlines on-call management for DevOps teams. With integrations to over 200 tools, it offers features like actionable alerting, on-call schedule management, and advanced reporting. The free plan supports up to 5 users, with paid plans starting at $9.45 per user per month. While it excels in alert management and integrations, its complexity may be a barrier for smaller teams or non-technical users. Overall, Opsgenie is a strong choice for teams seeking to enhance their incident response capabilities.
Overview
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
## Overview
How we tested
Days tested
7 days
Tasks evaluated
- ·Alert creation and management
- ·On-call schedule configuration
- ·Integration setup with monitoring tools
- ·Reporting and analytics generation
Method
Compared against PagerDuty and VictorOps using identical inputs
Reviewer
CBAI Editorial Team
Plans & pricing
Free
Small teams (legacy; new signups ended)
- Basic alerting and on-call
- Up to 5 users
- Unlimited alerts
- Community support
- 3 months data retention
Essentials
Simple alerting and incident management (legacy)
- Alerting and incident management
- Email support
- Limited SMS/voice allotments
- 100 incidents/month
- 6 months data retention
Standard
Flexible unlimited alerting (legacy)
- Unlimited alerting and incident management
- Unlimited SMS/voice (fair use)
- Incoming call routing options
- 1 year data retention
Enterprise
Advanced incident management and analytics (legacy)
- Advanced incident management
- Enterprise collaboration features
- 24/7 email and phone support
- Unlimited data retention
- Advanced reporting and analytics
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Opsgenie | PagerDuty | VictorOps |
|---|---|---|---|
| Core | |||
| Actionable alerting | |||
| On-call management | |||
| Output | |||
| Advanced reporting | |||
| Service-aware incident management | |||
| Pricing | |||
| Free plan available | |||
| Dev | |||
| Public API | |||
| Integrations | |||
Is it right for you?
Good fit for
Small teams
Opsgenie's free plan is ideal for small teams or startups.
Growing teams
The Essentials plan offers advanced features for expanding teams.
Large enterprises
Enterprise plan provides dedicated support and customizable security for large organizations.
Less suited for
Solo developers
Opsgenie is designed for team collaboration and may be less suitable for individual use.
Non-technical users
Opsgenie is tailored for DevOps teams and may be complex for non-technical users.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Slack
- Datadog
- Jira
- Amazon CloudWatch
- Zendesk
- Zapier
- Cherwell
- Big Panda
- BMC Remedy
- Dynatrace
- SolarWinds
- SignalFX
Details
Category
Price
- Legacy plans: Free $0 (up to 5 users)
- Essentials $9.45/user/mo
- Standard $19.95/user/mo
- Enterprise $31.90/user/mo — new Opsgenie signups ended
- features available in Jira Service Management
- support through April 5, 2027
Free version
Best for
- Incident response coordination
- Alert centralization
- On-call schedule management
- Integration with monitoring tools
Frequently asked questions
Opsgenie
Developer
Ready to get started?
Visit the Opsgenie website to explore plans and start your free trial.
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