Smartlook (AI)
by Smartlook (Cisco)
Session recording and heatmap analytics with AI-powered user behavior insights
Score
Score
Our verdict
Smartlook records user sessions and creates heatmaps with AI-powered insights for understanding how visitors interact with your website or mobile app.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CompareBestAI Team
Compare Best AI · Editorial Team
Smartlook (acquired by Cisco in 2023) is a qualitative analytics platform that records user sessions and generates heatmaps. It helps you understand the 'why' behind your quantitative data by showing real user behavior.
How we tested
Days tested
14 days
Tasks evaluated
- ·Session recording quality
- ·Heatmap generation
- ·Funnel analysis
- ·AI event detection
- ·Mobile app testing
Method
Compared against Hotjar and FullStory for session recording
Reviewer
CompareBestAI Team
Plans & pricing
Free
Testing
- 3,000 sessions/mo
- Basic recordings
- 1 month retention
Pro
Growing sites
- 5,000 sessions/mo
- Heatmaps
- Funnels
- Events
- 3 month retention
Enterprise
Large organizations
- Custom sessions
- Mobile app recording
- API access
- SSO
- 12 month retention
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Smartlook (AI) | Hotjar | FullStory |
|---|---|---|---|
| Mobile | |||
| Mobile app recording | |||
| AI | |||
| Auto event detection | |||
| Free | |||
| 3K free sessions/mo | |||
Is it right for you?
Good fit for
UX research
Watch real users interact with your site
Mobile app analytics
Session recording for iOS and Android apps
Conversion optimization
Funnel analysis with linked session recordings
Less suited for
Privacy-strict environments
Session recording requires user consent management
Quantitative-only analytics
Use Google Analytics for traffic data
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Session recording
- Heatmaps
- Funnel analysis
- UX research
- Mobile app analytics
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Google Analytics
- Mixpanel
- Segment
- Slack
- Shopify
- WordPress
- React
- Angular
Privacy & compliance
Security & data practices
Highlights we track from the vendor's documentation. Always confirm current terms, subprocessors, and regional policies on their official site.
- SOC 2
- GDPR-ready
- SSO/SAML
Details
Category
Price
- $0/mo
Free version
Best for
- Session replay analytics
- conversion funnel analysis
- mobile and web UX debugging
Frequently asked questions
Smartlook (AI)
Marketing
Ready to get started?
Visit the Smartlook (AI) website to explore plans and start your free trial.
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