Freshchat (AI)
by Freshworks
AI-powered customer messaging with chatbots, live chat, and omnichannel support
Score
Score
Our verdict
Freshchat (by Freshworks) provides AI-powered customer messaging with Freddy AI chatbot, live chat, and omnichannel support at competitive pricing.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CompareBestAI Team
Compare Best AI · Editorial Team
Freshchat is Freshworks' customer messaging platform, competing with Intercom and Zendesk Chat. It combines AI chatbots (Freddy AI), live chat, and messaging across web, mobile, WhatsApp, and social channels.
How we tested
Days tested
14 days
Tasks evaluated
- ·Freddy AI setup
- ·Omnichannel testing
- ·IntelliAssign configuration
- ·WhatsApp integration
- ·Analytics review
Method
Compared against Intercom and Zendesk Chat for customer messaging
Reviewer
CompareBestAI Team
Plans & pricing
Free
Startups
- 100 contacts
- Live chat
- Basic bot
- Email channel
Growth
Small teams
- Freddy AI chatbot
- FAQ
- Integrations
- Reports
- 2,000 bot sessions/mo
Pro
Growing teams
- IntelliAssign
- Auto-resolve
- Advanced analytics
- 3,000 bot sessions
Enterprise
Enterprise
- All features
- 5,000 bot sessions
- Custom bots
- Allowed domains
- SLA
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Freshchat (AI) | Intercom | Zendesk Chat |
|---|---|---|---|
| AI | |||
| Freddy AI chatbot | |||
| Pricing | |||
| Sub-$15/agent start | |||
| Omnichannel | |||
| WhatsApp + social channels | |||
Is it right for you?
Good fit for
Freshworks users
Seamless integration with Freshdesk and Freshsales
Budget teams
AI chatbot starting at $15/agent — cheaper than Intercom
WhatsApp support
Native WhatsApp Business integration
Less suited for
Standalone needs
Best value within Freshworks ecosystem
Advanced AI
Intercom Fin is more sophisticated
Non-Freshworks stack
Integration advantages diminish outside Freshworks
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- ["Freshdesk", "Freshsales", "WhatsApp", "Facebook Messenger", "Apple Business Chat", "Shopify", "Zapier", "Slack"]
Details
Category
Price
- $0/mo
Free version
Best for
- omnichannel customer messaging
- AI-powered support chat
- SMB to mid-market support teams
Frequently asked questions
Freshchat (AI)
Niche / Other
Ready to get started?
Visit the Freshchat (AI) website to explore plans and pricing.
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