Freshchat (AI)
by Freshworks
AI-powered customer messaging with chatbots, live chat, and omnichannel support
Score
Score
Our verdict
Freshchat (by Freshworks) provides AI-powered customer messaging with Freddy AI chatbot, live chat, and omnichannel support at competitive pricing.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
Freshchat is Freshworks' customer messaging platform, competing with Intercom and Zendesk Chat. It combines AI chatbots (Freddy AI), live chat, and messaging across web, mobile, WhatsApp, and social channels.
How we tested
Days tested
14 days
Tasks evaluated
- ·Freddy AI setup
- ·Omnichannel testing
- ·IntelliAssign configuration
- ·WhatsApp integration
- ·Analytics review
Method
Compared against Intercom and Zendesk Chat for customer messaging
Reviewer
CBAI Editorial Team
Plans & pricing
Free
Teams getting started with conversational support
- Agents: up to 10
- Chat widget on website and mobile apps
- Team inbox
- Role-based access control
- Single sign-on
- Campaign contacts: 100 per account per month
- Social media messengers (Facebook, Instagram): not included
- Text messaging / WhatsApp / SMS channels: not included
- Freddy AI Agent: not included
- Freddy AI Copilot: not included
- Multilingual conversations: not included
- Custom real-time dashboards: not included
- Multiple SLA policies: not included
- Skill-based ticket assignment: not included
- JWT authentication: not included
- Audit logs: not included
Growth
Expand support across channels with AI
- Everything in Free
- Freddy AI Agent (additional sessions $49 per 100 sessions; first 500 sessions included on paid plans per FAQ)
- Social media messengers (Facebook, Instagram)
- Text messaging, digital messengers (SMS, WhatsApp, Line, Google Business Messages)
- Reporting and dashboards (standard)
- Day passes: $2/pass
- Connector app tasks: $80 per 5,000 tasks
- Campaign contacts: 500 per account per month (paid plans FAQ)
- Multilingual conversations: not included
- Custom real-time dashboards: not included
- Freddy AI Copilot ($29/agent/mo): not included
Pro
Automate conversational support
- Everything in Growth
- Multilingual conversations (45+ languages)
- Custom real-time dashboards
- Intelligent routing (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Agent availability dashboard
- Freddy AI Copilot add-on: $29/agent/month billed annually
- Day passes: $7/pass
- Bring your own channel (BYOC)
- Skill-based ticket assignment: not included
- JWT authentication: not included
- Audit logs: not included
Enterprise
Secure, AI-powered customer service at scale
- Everything in Pro
- Skill-based ticket assignment
- Audit logs
- JWT authentication
- Allowed domains and IP whitelisting
- Freddy AI Copilot add-on: $29/agent/month billed annually
- Day passes: $12/pass
- Connector app tasks: $80 per 5,000 tasks
- Campaign contacts add-on: $100/month per 5,000 contacts
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Freshchat (AI) | Intercom | Zendesk Chat |
|---|---|---|---|
| AI | |||
| Freddy AI chatbot | |||
| Pricing | |||
| Sub-$15/agent start | |||
| Omnichannel | |||
| WhatsApp + social channels | |||
Is it right for you?
Good fit for
Freshworks users
Seamless integration with Freshdesk and Freshsales
Budget teams
AI chatbot starting at $15/agent — cheaper than Intercom
WhatsApp support
Native WhatsApp Business integration
Less suited for
Standalone needs
Best value within Freshworks ecosystem
Advanced AI
Intercom Fin is more sophisticated
Non-Freshworks stack
Integration advantages diminish outside Freshworks
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Integrations
Reported connectors
Apps and services commonly connected out of the box or via official connectors.
- Freshdesk
- Freshsales
- Facebook Messenger
- Apple Business Chat
- Shopify
- Zapier
- Slack
Details
Category
Price
- Free $0 (up to 10 agents)
- Growth $19/agent/mo annual
- Pro $49/agent/mo annual
- Enterprise $79/agent/mo annual. Freddy AI Agent: first 500 sessions on Growth+ then $49/100 sessions. Freddy AI Copilot add-on $29/agent/mo (Pro+).
Free version
Best for
- omnichannel customer messaging
- AI-powered support chat
- SMB to mid-market support teams
Frequently asked questions
Freshchat (AI)
Niche / Other
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