Pipedrive (AI)
by Pipedrive
AI-powered sales CRM with visual pipelines and automation.
Score
Score
Our verdict
Pipedrive (AI) is a pipeline-first CRM aimed at SMB sales teams that want clarity on deals, email tracking, and lightweight automation without bloated complexity. The headline in 2026 is AI on every plan: the AI Sales Assistant ships across tiers to surface insights and nudge next steps, while Premium and above add AI email summarization and suggested replies. Core CRM features—contact/deal management, visual pipelines, customizable fields and reports—are paired with 500+ marketplace integrations, and optional add-ons for lead capture, projects, marketing campaigns, web visitor tracking, and document handling. Pricing is straightforward and seat-based, with strong annual discounts; however, there’s no free plan, and costs can rise if you need multiple add-ons across many users. Ultimate adds scale features like enhanced security, custom reporting, and unlimited automations, but highly complex enterprises may still outgrow Pipedrive’s guardrails. Overall, it’s a focused, easy-to-adopt sales CRM with practical AI and solid value at the Premium tier.
Overview
Screenshot
Score breakdown
Overall score
Scores are editorial assessments by the Compare Best AI team on a 0–10 scale.
Expert review
CBAI Editorial Team
Compare Best AI · Editorial Team
## Overview
How we tested
Days tested
7 days
Tasks evaluated
- ·Build a multi-stage sales pipeline and import deals
- ·Connect email, log activities, and track opens/clicks
- ·Create workflow automations for lead assignment and follow-ups
- ·Evaluate AI Sales Assistant prompts and Premium email-AI replies
Method
Compared against HubSpot Sales Hub and Zoho CRM using identical inputs
Reviewer
CBAI Editorial Team
Plans & pricing
Lite
Solo sellers and small teams starting with CRM
- Visual sales pipeline
- Contacts and deals management
- AI Sales Assistant
- Basic reporting
- No workflow automation or email tracking
Growth
SMBs needing automation and tracked outreach
- Everything in Lite
- Workflow automation
- Email tracking
- Smart contact data
Premium
Teams wanting advanced AI email and forecasting
- Everything in Growth
- AI email summarization and suggested replies
- Revenue forecasting
- Custom fields
Ultimate
Larger teams needing scale and security
- Everything in Premium
- Enhanced security
- Custom reporting
- Unlimited automations
Pricing may vary by region. Always verify on the vendor's website.
Feature comparison
| Feature | Pipedrive (AI) | HubSpot Sales Hub | Zoho CRM |
|---|---|---|---|
| Core | |||
| Visual pipeline board | |||
| Data | |||
| Contact and deal management | |||
| Native email integration and tracking | |||
| Automation | |||
| Workflow automation | |||
| Customization | |||
| Custom fields and reporting | |||
| Ecosystem | |||
| App marketplace/integrations | |||
Is it right for you?
Good fit for
SMB sales teams
Clear pipeline views, AI nudges, and automations keep small teams focused on moving deals.
Founders/solo sellers
Simple setup and guided AI tips reduce CRM upkeep and context switching.
Revenue leaders
Forecasting and reporting clarify pipeline health and near-term revenue outlook.
Ops managers
Automations standardize handoffs and data hygiene without heavy admin overhead.
Less suited for
Teams needing a free CRM
There’s no permanent free tier—only a 14-day free trial.
All-in-one marketing suites
Email marketing and lead gen require paid add-ons rather than being built-in.
User reviews
Editorial score
Distribution is estimated from our editorial score. Verified user reviews coming soon.
Use cases
Typical ways teams rely on this tool — from everyday tasks to specialized workflows.
- Sales pipeline management
- Deal tracking and forecasting
- Email tracking and outreach
- Workflow automation
- Lead capture via add-ons
- Team reporting and dashboards
Details
Category
Price
- Lite $24/user/mo ($14/user/mo billed yearly)
- Growth $49/user/mo ($39/user/mo billed yearly)
- Premium $79/user/mo ($59/user/mo billed yearly)
- Ultimate $99/user/mo ($79/user/mo billed yearly)
Free version
Best for
- Managing deals and contacts
- Email tracking and follow-ups
- Workflow automation
- Revenue forecasting and reporting
Frequently asked questions
Pipedrive (AI)
Sales & CRM
Ready to get started?
Visit the Pipedrive (AI) website to explore plans and pricing.
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